1. Why did I not receive a shipping confirmation ?

After you have made a successful order on www.mountainthunder.com, you will be displayed the following information saying that your payment was successful. If you need a copy of your order in invoice form, you can click on the following link -- http://www.mountainthunder.com/your_orders.php.

This information is located in your control panel, by clicking on the link that says "Your Orders (X)" Where X is the amount of orders you have made with us. You can review your one-time orders, as well as your recurring, coffee club orders through this console. Once you are viewing the proper order, you can utilize the print function in your browser to make yourself a copy of your most recent order.

2 . I can no longer log in with my existing password, what should I do ?

This error sometimes occurs, but is very rare. Nevertheless, you should try to retrieve your password using the "I forgot password!" link underneith the login text boxes. If this does not work for you, you can contact us, and we will delete your account, which will allow you to re-login with your most current credentials and personal information.

3. Coffee Club FAQ

• I want to change my coffee club order.
  

  Unfortunately, you can not change your order once you have committed to your three order minimum. This includes changing a flavor, roast, type of coffee, or grind-type. If you want to change what you ordered, we will need to cancel your current recurring order and start a new one with the products that you want. Please contact us.

  
  
  
  
  • I want to update my credit card information .
    
  
  

  This is done online by changing your account information from your control panel.

   

  (c) 2007 Mountain Thunder Coffee Plantation Int'l Inc.